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Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
New Client Policy:
We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.
Booking Policy:
A deposit must be paid to hold all appointments, deposits are non-refundable. The remaining balance must be paid via Debit/Credit card, PayPal, or Cash. We strongly suggest pre-booking any fills after your service to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.
Late Policy:
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.
Cancellation Policy:
Here at The Bold Xperience we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. In the event 24 hours notice is not given we will try our best to re-book the appointment time. If we are unable to fill the time slot we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session.
No Show Policy:
We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.
Children Policy:
Please, no children in the treatment rooms. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. No other guests will be allowed . We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.
Makeup Policy:
Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $20 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.
Pictures:
We believe that using photos of our clients of all ages in our print and web publications fosters a greater sense of community. Photography and video recordings of the services provided at The Bold Experience to display the vibrancy and joy of our Bold community. We use photos to enhance the quality of our print materials, newsletters, the tyradeanllc.com website, social media, publicity, and fundraising. As a client, you have a right to opt out of inclusion in photographs/media, but unless a “Media Images Opt-Out Release” is signed and on file at the The Bold Xperience office with a reference image of the person opting out, participation in our services implies permission for the use of images taken at those events. TBX will never post images with identifying information such as name, email address, address, or family members’ names. No special compensation is provided to any individual included in images taken at TBX events. TBX does not contact individuals to notify them if or when their images is used by TBX. Individuals who have submitted a completed “Media Images Opt-Out Release” form should endeavor to alert photographers should they see someone in their vicinity taking pictures, so that they are not accidentally captured in crowd shots.
To opt-out please inform your lash tech.
Age Policy:
Clients must be at least 18 years or older to receive services.
Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.
Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 30% loss of initial set
3 Week Fills: No more than 50% loss of initial set
4+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.
Foreign Fill Policies:
We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation FIRST before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set AND add a lash removal to ensure your lash artist has enough time with you.
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